Factors influencing Healthcare Services Free Sample for Students

Questions: 1.Explain why Education is a Social Determinants of wellbeing when all is said in done and not Specific to the Video. 2.Using Relevant Examples from the video, plot at any rate two Other Social Determinants of Health of Health that Influenced Health Outcomes for the Children going to School. 3.Using Relevant Examples from the video, Explain how at any rate two Primary Health Care Principles guided the Project in the Video. Answers: Determinants of Health 1.Education is a social determinant of wellbeing. It decides people groups wellbeing from multiple points of view. For instance, training can outfit individuals with mindfulness and information to use in getting themselves, others, and nature in which they live. Information is power since it can empower individuals to do solid exercises, for example, physical activities; eating of a sound and adjusted eating routine; utilization of defensive gadgets during sex; individual cleanliness, and ecological assurance. Likewise, quality training can engage individuals financially. Be that as it may, these advantages can't be delighted in by the individuals who have no instruction. Without instruction, individuals can't know about the significance of human services in their lives (Di Cesare, et al., 2013). Simultaneously, they have no information to use in settling on significant choices with respect to meds, causes, side effects, treatment, and anticipation of sicknesses. More terrible still, without training, individuals can think that its difficult to get rewarding work openings. This is what befalls the Aboriginals. 2.The first social determinant featured in the video is instruction. The video shows how the degree of people groups training decides how they get to quality social insurance administrations. The second social determinant caught in the video is culture. Culture is a typical factor that assumes a critical job in impacting people openness to medicinal services administrations. At the point when individuals have confidence in present day medication, they can without much of a stretch look for clinical mediation at whatever point they have an issue to be tended to (Gajjar, Zwi, Hill Shannon, 2014). Be that as it may, when individuals don't have confidence in current medication, they can't sit around idly heading off to the social insurance offices to be taken care of. In the video, it is demonstrated how the social foundation of the youngsters decides their openness to human services administrations. Two differentiating models are given. To begin with, there is a class of youngsters who put stock in current patterns in wellbeing. These are the kids who go to the medical clinics since they realize that it is so imperative to them (Doolan, et al., 2015). Be that as it may, ther e is a class of youngsters who have faith in conventional hedge medication and herbs. Such kids are so hesitant to look for social insurance administrations since it has no an incentive to add to their lives. The other determinant portrayed in the video is social class. The video is an away from of the Australian culture which is separated into lower, center and higher social classes. In the video, every one of these classes is spoken to. Of every one of these classes, it is just the kids from higher layers who social class who thought that it was simpler to get to quality human services administrations (Panaretto, Wenitong, Button Ring, 2014). This was trailed by the youngsters from the center and lower classes individually. The motivation behind why availability to quality medicinal services administrations ascends with the social class is that individuals in the higher layers are enabled, proficient, and favored. 3.The venture in the video succeeded on the grounds that it was guided by various standards. Much the same as some other task, it was appropriately composed and executed utilizing the standards of equivalent availability and social incorporation. The venture included the utilization of the standard of availability. In Australia, the conveyance of essential medicinal services is driven by the rule of openness. The legislature is worried about diminishing the differences and formation of equity and value in its medicinal services segment. This is what was done in the video. In spite of the fact that the undertaking included kids from various foundations, endeavors were made to guarantee that all of them was given equivalent chances of getting to the administrations. To do as such, different measures were taken. For instance, all the pointless deterrents were evacuated. Plus, kids were treated with equity in light of the fact that their experience was utilized as a factor for profiting the administrations to them (Russell, 2013). The strengthening and sharpening of the youngsters to take an interest in the task exhibited that it depended on the standards of fairness. Likewise, the venture was guided by the guideline of social joining. Since the undertaking is an away from of the Australian culture, it included members from differing financial decent varieties. Every one of these gatherings has an alternate perspectives, qualities, and convictions on social insurance. Thus, for them to be associated with the task, they must be coordinated by effectively joining their investment and qualities. For instance, during the task, the Aboriginals were perceived as a unique class of individuals with an unmistakable culture to be regarded and acknowledged (Kendall Barnett, 2015). Something very similar was done to the members from the non-indigenous networks who were additionally melded into the task. The consolidation of the decent varieties among the members made the undertaking to be a triumph. Wellbeing Promotion Poster The focal message in this banner is smoking. The banner contains an image of children who are battling against smoking. Its intended interest group is smokers who are encouraged to shun the training. Smoking has been an industrious issue in the Aboriginal people group. It is an awful way of life that has been connected to various ailments like malignant growth, coronary episode, and respiratory contaminations. References Di Cesare, M., et al., (2013). Disparities in non-transmittable maladies and viable reactions. The Lancet, 381(9866), 585-597. Doolan, I., et al., (2015). A review correlation investigation of Aboriginal and Torres Strait Islander infusing drug clients and their contact with youth confinement or potentially jail. Australian Indigenous Health Bulletin, 15(4). Gajjar, D., Zwi, A.B., Hill, P.S. Shannon, C., (2014). A contextual investigation in the utilization of proof in a changing political setting: an Aboriginal and Torres Strait Islander wellbeing administration re- looks at training models, administration and financing. Australian Health Review, 38(4), pp.383-386. Kendall, E., Barnett, L. (2015). Standards for the advancement of Aboriginal wellbeing mediations: socially fitting strategies through foundational sympathy. Ethnicity wellbeing, 20(5), 437-452. Panaretto, K. S., Wenitong, M., Button, S., Ring, I. T. (2014). Native people group controlled wellbeing administrations: driving the path in essential consideration. Prescription J Aust, 200(11), 649-52. Russell, L.M. (2013). Reports demonstrate that changes are expected to close the hole for Indigenous wellbeing. Prescription J Aust, 199(11), pp.1-2.

Diagnosis Case Study Example | Topics and Well Written Essays - 750 words

Conclusion - Case Study Example Alongside this, there are anorexia and catabolic procedure of ceaseless fiery procedure of the infection. All these may join to cause significant weight reduction over a brief timeframe. 3. Since there is a part of malabsorption, Schilling test might be done to preclude Vit B12 insufficiency. Electrolytes to preclude potassium, magnesium, and calcium lacks should be finished. Serum egg whites would demonstrate hypoalbuminaemia showing amino corrosive malabosrption or protein losing enteropathy. Air-differentiate barium douche and CT filter should be improved outline the terminal ileal association. Colonoscopic assessment with rectal biopsy can yield the histologic idea of the infection. 4. Aside from other general estimates like nothing orally, intravenous nourishment, liquid revival, the clinical treatment of first decision would have been sulfasalazine. This medication comprises of a sulfapyridine moiety artificially bound to 5-aminosalicylate. This experiences bacterial cleavage, the freed sulfapyridine is ingested, and the salicylate part applies its calming activity through hindrance of prostaglandin union, therefore diminishing the aggravation. 5. 5. The entanglements that may emerge out of this illness, that is, Crohn's ailment are intestinal impediment; fistula development with coterminous intestinal lumen or urinary tract; little inside or colonic harm; bile salt malabsorption prompting expanded nerve stones; and expanded rate of urinary tract oxalate stones. 6. In the event that there is related ceaseless irritation of the bone marrow, there might be pallor with decline in the platelet tally. The pallor is variable, so are the red cell lists. Megaloblastic weakness with expanded MCV is uncommon. 7. Based on these starter tests, the determination would be Crohn's infection. This malady presents in a youthful grown-up with variable weight reduction, right lower quadrant uneasiness or agony, and looseness of the bowels. The looseness of the bowels is typically moderate regularly without net blood. The patient looked pale because of sickliness, and mouth ulcerations were expected to aphthous stomatitis, which is a typical backup. The correct lower quadrant delicacy is predictable with the mass felt per midsection that reflected follower circles of entrail. True to form, the blood picture reflected pallor and leukocytosis. The last analysis is produced using the presence of the distal ileum that indicated narrowing and thickening of the intestinal divider. 8. The fundamental hazard factor is hereditary inclination to the advancement of the malady. Whites and Jews have expanded rates, and expanded prevalence of sickness in monozygotic twins support. Definite hereditary linkage yet to be found. 9. The other hazard factors that might be included are, insusceptible system recommended by extra-intestinal appearances, variations from the norm of cell-interceded resistance, and mental variables brought about by pressure. 10. There is extensive individual variety regarding drug digestion, thus impacts of the medication. Medication digestion is identified with cytochrome P450 group of qualities. In people, catalysts encoded by P450 qualities are situated in the liver where they process drugs. Through oxidative digestion, these improve water solvency of the medication to upgrade its discharge. For drugs that are utilized along these lines, this procedure influences the blood levels of the compound, so the restorative viability, and once in a while, this is important to

Expressionism Modern Architecture of 20th Century - An Example Paper

Expressionism Modern Architecture of 20th Century - An Example Paper Expressionism: Modern Architecture of 20th Century An Example Paper An architectural style refers to a distinct construction method, usually characterized by attributes that make it unique. It may include elements such as form, construction method, the regional attributes and construction materials. The profession of architecture has grown tremendously, today. From the ancient days to the present moment, the architectural styles have gone through a massive transformation. A keen look at the various architectural strata reveals the extent of creativity and ingenuity that existed in the ancient times. Modern architect frequently relies upon the ancient architectural styles, whose design and functionality continue to inspire professional architects. Expressionist architecture developed in Europe during the initial decades of the twentieth century. Expressionism was characterized by the early-modernist use of new materials, formal innovations and the unique massing of materials. Natural biomorphic forms, as well as new technological possibilities, occasioned by the mass production of glass, steel and bricks motivated this massing. Expressionism was rather gothic than classic. This gave rise to forms and shapes that were distinct from the other architectural forms at the time. This was because such forms and shapes were represented from the emotions of the architect. A revenant interest of expressionist architects involved the use of materials. Its purpose was to combine the materials in a structure to make it monolithic. The Einstein Tower in Potsdam, which was constructed by Erich Mandelsohn, is a notable permanent existing landmark of expressionism. International architecture (style) was prevalent during the 1920s and the 1930s. It was more concerned with the symmetry and balance in architecture rather than the aesthetic and decorative elements. International architecture had its foundations in the “rational” use of contemporary building materials, the adherence to the principles of functional planning and the elimination of the traditional standards and ornament. Contrary to expressionist architecture, international architecture was principally an aesthetic style and not an issue of political statement. It viewed a building as a space enclosed by skeletal curtain walls, light and supported by slender piers. In Europe, several architects began to develop new architectural solutions aimed at integrating traditional models with new technological possibilities and social demands. Abstract painting, sculpture, and the machine inspired the visual aesthetic of international style. In 1932, the Museum of Modern Art in New York made the United States a stronghold of international (modern) architecture. While technology had precluded the extensive use of concrete during the expressionist periods, modernism enjoyed the widespread use of concrete, steel, and glass. By the mid twentieth century, modern architecture became a valuable instrument for addressing the increasingly intricate building needs of the contemporary society. Established architectural firms such as Owings, Merrill, and Abramovitz and Skidmore played a key part in popularizing modern architecture globally after the Second World War. While expressionism and modernism had differences with respect to the philosophy of design, they had certain similarities. Both styles used steel and glass extensively. Even though the international style did not use bricks extensively, it did use it nonetheless. The diff erent architectural styles have emerged from the history of certain societies. In most cases, a new style is often a rebellion against an extant one. For instance, expressionism was the predecessor of modernism. Styles usually spread to other places and develop in new ways as other regions invent new versions.

The Scandal Of Healthsouth Corporation Scandal - 1391 Words

Organizational misconduct is the chief cause behind corporate accounting scandals. The trusted executives of the corporation participation in actions during a scandal are corrupt and illegal. In the United States, the Securities and Exchange Commission (SEC) is typically the government agency that investigates such scandals. One of the most notorious corporate accounting scandals in the United States is the HealthSouth Corporation scandal of 2003. HealthSouth Corporation is one of the United States largest health care providers with locations nationwide. A deeper inspection of the HealthSouth scandal is needed to understand how it transpired by assessing how it was executed, the accounting issues and root of the issue, how it was exposed, the results to the company and its officers, and warranted ramifications as an outcome of the scandal. Scandal Overview In 1984, Richard Scrushy founded HealthSouth in Birmingham, Alabama. Scrushy was the company’s Chairman and Chief Executive Officer (CEO) when the company went public in 1986. HealthSouth grew quickly over the next several years. Shortly after HealthSouth went public, it is alleged that Scrushy instructed senior staff to materially inflate the company’s earning to match expectations. In 2002, the first sign of troubles occurred when Scrushy sold $75 million of HealthSouth stock days before HealthSouth announced a large loss. After this the SEC began to investigate if any insider trading laws had been violated. In 2003,Show MoreRelatedThe Scandal Of Healthsouth Corporation Scandal1419 Words   |  6 Pagesthe chief cause behind corporate accounting scandals. The trusted executives of the corporation participation in actions during a scandal are corrupt, unethical, and illegal. In the United States, the Securities and Exchange Commission (SEC) is typical ly the government agency that investigates such scandals. One of the most notorious corporate accounting scandals in the United States is the HealthSouth Corporation scandal of 2003. HealthSouth Corporation is one of the United States largest healthcareRead MoreCase Study: Healthsouth Corporation Scandal1521 Words   |  7 PagesAnna James Case Study: HealthSouth Corporation Scandal Week3 Forensic Accounting: Ethics and Legal Environment Professor Erskine Hawkins HealthSouth Corporation is a large, public healthcare company that operates 93 inpatient rehabilitation hospital, 49 outpatient rehabilitation satellites, six long-term acute care hospitals, and 25 home health agencies. According to the company websites, it is â€Å"one of the nation’s largest healthcare providers specializing in rehabilitation†.5 The companyRead MoreHow Corporate Scandals Crush the Company, Investors, and Economy1333 Words   |  5 PagesTracing back the history of accounting scandals, major corporate scandals not only hurt the economy but also crush investors’ confidence on investing in companies. For example, the Enron scandal, the WorldCom scandal, and so on. The majority of corporate scandals are created by greedy corporate senior officers. One way to create a scandal is â€Å"cooking the books†. Cooking the book is an accounting term which means making false financial statements in order to meet the number that investors or banksRea d MoreThe Accounting Scandal of Healthsouth - Essay912 Words   |  4 PagesThe Accounting Scandal of HealthSouth HealthSouth Corporation is based in Birmingham, Alabama, it is the largest provider of rehabilitative health care services. It operates in 26 states in the United States of America and in Puerto Rico. HealthSouth provides rehabilitation hospitals, long term heightened care hospitals, outpatient rehabilitation satellite clinics and home health agencies. HealthSouth was found by Richard Scrushy in the year 1984 and was calledRead MoreThe Sarbanes Oxley Act Of 20021423 Words   |  6 PagesThe audit world was transformed more than ten years ago due to a series of accounting scandals. This change took place when The Sarbanes–Oxley Act of 2002, otherwise known as SOX, was passed affecting not only business entities but also the firms that audit those companies (Thomas). One of the companies whose fraud was unmasked by the passage of SOX was HealthSouth Corporation. A company in the healthcare industry who had overstated about $2.7 billion dollars in earnings since 1996. The company’sRead MoreHealthsouth1309 Words   |  6 PagesINTRODUCTION HEALTHSOUTH Corporation (HEALTHSOUTH) began its rise in 1984 when Richard Scrushy, Aaron Beam, and other close associates formed the HEALTHSOUTH Empire with venture capital from New Enterprise Associates of Baltimore. In the beginning, Richard Scrushy was the chief executive officer (CFO), Aaron Beam was named the chief financial officer (CFO) and William Owen, an accountant from Ernst and Young, assumed the position of comptroller. HEALTHSOUTH went public in 1986 and began rapidlyRead MoreHcs 4051142 Words   |  5 Pagesaudit conducted by PricewaterhouseCoopers concluded that HealthSouth Corporation s cumulative earnings were overstated by anywhere from $3.8 billion to $4.6 billion, according to a January 2004 report issued by the scandal-ridden health-care concern. HealthSouth acknowledged that the forensic audit discovered at least another $1.3 billion dollars in suspect financial reporting in addition to the previously estimated $2.5 billion. The scandal s postmortem report f ound additional fraud of $500 millionRead MoreThe Sarbanes Oxley Act Of 20021530 Words   |  7 Pagesthe Enron scandal the government had created a new law called the Sarbanes-Oxley Act of 2002. This law was put into place to put more responsibility onto the public accounting firms and not letting company executives violate any information for investors (Larry Bumgardner). The law also allows the Securities and Exchange Commission to oversee more corporate governance of company’s financial records. The Securities and Exchange Commission was given the power to freely investigate corporations or accountingRead MoreThe Anatomy Of Corporate Fraud Essay845 Words   |  4 Pagescomparative Analysis of High Profile American and European Corporate Scandals. The abstract discusses the analysis conducted on the three major American accounting scandals; Enron, WorldCom, and HealthSouth, and compares to the three major European accounting scandals; Parmalat, Royal Ahold, and Vivendi Universal. Bahram Soltani (2014), also discusses within the abstract the different areas reviewed regarding why the accounting scandals occurred; ethical climate, tone at the top, bubble economy and marketRead MoreEthical And Legal Perspectives, What Do You Feel Business? Learned From The Scrushy Situation?972 Words   |  4 Pagescheating happening and who is heading the deception? Behind every crime, there is a ringleader or a group of individuals calling the shots. In this case, Scrushy was the one who told his family meeting members to fix financial records, so HealthSouth to meet or exceed the business financial goals. A person from the beginning may have the objective to cheat; others get sucked into the whirlpool of white-collar crime. Corporate fraud is rampant, and it is becoming a part of our culture. We expect

Isolation And Its Effects On Its Victims - 3562 Words

Introduction Isolation has been portrayed in numerous texts for hundreds of years and is still a common theme in literature today. Isolation is not only portrayed in literature but also occurs in real life situations . The effect of isolation on its victims is that they try to overcome their state of isolation by finding a way to obtain some sort of companionship, whether it is with an inanimate object, imagination or with an animal. One does not require to be all alone to be isolated as there are different types of isolation, and one that is quite common today is being socially isolated. The four texts that portray one of these subtopics are ‘Cast Away’ directed by Robert Zemeckis, ‘I Am Legend’ directed by Francis Lawrence, ‘Miss Brill’ by Katherine Mansfield and ‘The Bath’ by Janet Frame. Connection One: Victims that are in state of isolation try to overcome it through obtaining some sort of companionship Those that are absolutely secluded from human civilisation tend to mentally change from their previous lifestyle to a new lifestyle as they try to overcome the state of isolation. They do it by trying to obtain some sort of companionship with inanimate object or animals to avert from teetering on the edge of insanity. This idea is conveyed through the films ‘I Am Legend’ directed by Francis Lawrence, ‘Cast Away’ directed by Robert Zemeckis and also in the short story ‘Miss Brill’ by Katherine Mansfield. In ‘I Am Legend’ â€Å"A deadly virus burned through† humanShow MoreRelatedThe Effects Of Social Media On Teenagers Essay1259 Words   |  6 PagesAlexsandra Rodriguez Professor Alexandra Dragin Rhetoric 102 November 15, 2016 Prompt #1 The Negative Effects Social Media has on Teenagers Social media is defined as â€Å"forms of electronic communication (as Web sites for social networking and micro blogging) through which users create online communities to share information, ideas, personal messages, and other content.† (Merriam-Webster, 2004). Social media sites such as Facebook, Twitter, Instagram, and YouTube have the attention of millions ofRead MoreSocial Characters In Of Mice And Men By John Steinbeck947 Words   |  4 Pagesexist, Of Mice and Men describes of the horrendous effects that isolation has on the lives of the migrant workers living near the Soledad river. 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Assessments Are Essential Within Education - 989 Words

Assessment Assessments are essential within education because the role of assessments is to measure students’ progression. They provide evidence of students’ prior knowledge, thinking, and understanding and should be created to meet the needs of every student because every student is different and learns differently, as well as at a different pace. Assessments should reflect the objectives of the lesson being taught and the frequency of those assessments should be considered. Assessments can also help teachers to improve student learning. How assessments affect students should also be taken into consideration because assessments can create winners and losers, which is not the goal. Everyone should be a winner. Assessments must reflect the objectives of the lesson being assessed. Students should be given objectives prior to every lesson on what they are expected to learn. It is the teacher’s job to make sure that the assessment reflects those objectives. The frequency of assessments makes a huge difference in the learning process. If students aren’t being assessed until the end of a lesson or the semester, then that is more information for them to have to remember for test purposes, which usually results in cramming. If students are assessed frequently they tend to do better because they would not be overwhelmed with huge amount of information to remember at one time. (Vega, 2014) There are different ways to assess students besides sitting students down and havingShow MoreRelatedHow Educators Use Assessments Within Their Classroom Essay1386 Words   |  6 PagesEducators in present education systems are constantly acquiring essential information about the academic strengths and weaknesses that their students possess. In order to gain information that will be beneficial for students’ learning, educators must evaluate the academic performance of their students as a means to improve learning in content areas. 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This curriculum plan aimed to develop the essential employability skills to the multitude client group which inc ludes the different age, gender and ethnic groups. This curriculum plan targeted to complete within the period of eight weeks with theoretical and practical sessions. In each session the progression of the plan with a close considerationRead MoreThe Professional Development Of A Teacher1631 Words   |  7 Pagesimportant to recognise that good teaching methods have a significant positive impact on how students lean. 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Dissatisfaction and Complaining Behavior †Free Samples to Students

Question: Discuss about the Dissatisfaction and Complaining Behavior. Answer: Introduction Recently an electronic company has been receiving numerous customer complaints management which make sales and customer service representative (CSR) department sick of hearing angry customers voice. The marketing/sales manager requested for analysis of the customer complaints data to find out problems and come up with solutions. In this paper therefore we attempt to discuss customer complaints, product family, and types of customers. In business arena, customers are regarded as the Kings and Queens who deserve to be listened to. The handling of customer complaints is therefore a critical component aimed at providing superior customer performance. According to Albrecht (1995), there are three key aspects of handling customer complaints. The aspects are; acknowledging customer complaints, identifying customer complaints, and handling customer complaints. Data analysis The data in the spreadsheet is pulled out from Enterprise Resource Planning (ERP) system of the company which is active in the electronic industry. The ERP systems takes note of the date when the complaint was initiated, date when the response was received, name of the customer, type of the complaint, family in which the product under complaint belongs to among other variables. A total of 719 complaints were received and this makes the basis of the analysis for this report. For efficient analysis and internalization, the data is broken down into various variable-specifics as below: Complaint types Table 1 below gives the total complaint types. As can be seen, majority of complaints management (n = 233, 32.4%) reported by customers was related to delivery followed by wrong quantity (n = 136, 18.9%). The least type of complaints recorded was other (unspecified) type of complaints (n =3, 0.4%) Table 1: Total complaint types Row Labels Count of Complaint Type Delivery 233 Wrong Quantity 136 Lost In Transit 127 Wrong Product 118 Packaging 36 Poor Response 33 Damaged 18 Quality of workmanship 8 Invoice Error 7 Other 3 (blank) Grand Total 719 The chart below illustrates the above information. Product family Next, we looked at the frequency distribution of the various product families. The complaints received were found to come from 15 different product families. Majority of the complaints (n = 60, 8.34%) belonged to the product family PF12. The product family PF6 had the lowest number of complaints recorded (n = 41, 5.70%). Row Labels Count of Product Family Percent PF12 60 8.34% PF10 55 7.65% PF2 54 7.51% PF8 49 6.82% PF14 48 6.68% PF3 48 6.68% PF7 48 6.68% PF1 47 6.54% PF15 47 6.54% PF4 47 6.54% PF11 46 6.40% PF5 44 6.12% PF9 43 5.98% PF13 42 5.84% PF6 41 5.70% Grand Total 719 100.00% The chart below illustrates the above information. Association between complaint type and product family We also conducted an association test to verify whether there is significant association between type of complaint and product family. The following hypothesis was tested; H0: There is no significant association between type of complaint and product family H1: There is significant association between type of complaint and product family Tested at 5% level of significance Chi-Square Tests Value df Asymp. Sig. (2-sided) Pearson Chi-Square 142.012a 126 .156 Likelihood Ratio 144.794 126 .121 N of Valid Cases 719 a. 90 cells (60.0%) have expected count less than 5. The minimum expected count is .17. A chi-square test of independence was performed to examine the relation between type of complaint and product family. The relation between these variables was insignificant, Problem definition The major problem as can be seen is the process of packaging till the products gets to the product management. This was established to be the major root cause of the various issues experienced by the customers. The companys organizations structure could also possibly affect the customer satisfaction levels. It seems there are few employees who have a lot of tasks put on them to accomplish. This affects the workmanship thereby resulting to some of the issues experienced-the few workers available are highly overworked to the extent that they get confused. In terms of the warehouse supervision, there are only two supervisors manning the warehouse and they are both in charge of the inbound and outbound supervisory work going on. The equipment and machinery used in the warehouse seems to be faulty thus brining issues such as wrong quantity packed as well as wrong product (Radovilsky Hegde, 2011). Response received also contributed as being one of the major complaints raised. This shows either the staff deliberately fail to acknowledge the customer complaint or they dont give a clear direction on how to handle the customers issue. Solutions and suggestions Most of the complaints raised by the customers are to do with human aspect (human errors). It is therefore imperative that all the staff in the warehouse to undergo serious training so that the can fully understand their roles and how to go about their duties in a more effective and efficient way. All customer service personnel should also be trained on how to handle various customer complaints effectively and being empowered to respond in a positive manner. The company should also ensure that the machines and equipment in the warehouse are up-to-date and in condition. One problem noted was failure by machines to package right quantities, this can be minimized by doing away any faulty machine at the warehouse(Yilmaz, et al., 2015). References Albrecht, K., 1995. At Americas Service: How Your Company Can Join the Customer Service Revolution. Davidow, M., 2014. The a-craft model of organizational responses to customer complaints and their impact on post-complaint customer behavior. , Dissatisfaction and Complaining Behavior. Journal of Consumer Satisfaction, Volume 27, p. 70. Radovilsky, Z. Hegde, V., 2011. Identifying and Analyzing Quality in Supply Chain. California Journal of Operations Management. 9(1), p. 5870. Yilmaz, C., Varnali, K. Kasnakoglu, B. T., 2015. How do firms benefit from customer complaints?. Journal of Business Research, 69(2), pp. 944-955.